A data centre in the European Union
Your environment runs in a data centre in the European Union, separate from other customers’ data, and is operated by us.
Cloud operations
Operated by smartlife BI. In the EU.
smartlife BI runs as a cloud service in a data centre in the European Union. We take care of operations, monitoring, updates and backups – you open a browser and analyze.
What's included
One service, everything looked after
Every plan includes the same operational package. There is no separate infrastructure fee and no add-on you have to buy later.
Updates
New versions and security fixes are applied by us, outside your working hours and without a maintenance window on your side.
Backups
Daily backups with a defined retention period; restores are part of the service, not an extra order.
Monitoring
Availability, load and scheduled data refreshes are monitored around the clock; we notice a failed job before you do.
Support
Email and phone support in English and German, Mon–Fri 9 a.m. to 5 p.m. (CET), included in every plan.
Onboarding
A personal contact walks you through the first data connection and your first dashboards.
Getting started
From sign-up to your first dashboard
Four steps, a few days, no project plan required.
-
Step 1: Sign up
You register for the trial, confirm your email address and give your payment details at checkout. The first 30 days are free.
-
Step 2: Your environment is prepared
We set up your own environment in the EU data centre and send you the access details, normally within two working days.
-
Step 3: Onboarding call
In a video call we connect your first data source together and agree which KPIs matter most to you.
-
Step 4: First dashboards
You build, we stay available. Most teams share their first dashboard with colleagues in the first week.
Data protection
GDPR in cloud operations: what is processed where
The data centre is one part of the answer. The contract and the rules for the AI functions are the rest.
Processing under Article 28 GDPR
smartlife BI processes your data only on your behalf, and the BI platform runs on our own server in Austria. The data processing agreement and the list of sub-processors are available on request before you sign.
Security and GDPREncrypted and kept apart
Every connection and every stored byte is encrypted, and your environment runs separate from other customers’ data.
AI functions: optional, and off means off
The language model behind the AI functions runs outside the EU – at present in the United States, under the EU standard contractual clauses. It receives the structure of your data and, for a written answer, aggregated values, never the records behind them. Switched off for an environment, the AI functions transmit nothing at all.
AI and data protectionReady when you are
Start the trial today; your environment is usually ready within two working days.