First steps
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How can we help?
Guides for the first steps, data connections, dashboards, sharing and AI features – written by the team that operates smartlife BI.
Where to start
Connecting data
Which connector fits your source, what it needs from your IT team and how to schedule a refresh.
See connectorsDashboards
Chart types, filters, drill-down and layouts that also work on a phone.
See examplesSharing and permissions
Who may see what, how to share by link or email, and how row-level security behaves.
Read about securityAI features
How to phrase a question, what the Copilot can do and where the data stays.
Explore AIStill stuck?
Support is in every plan. Write or call, in English or German.
Talk to usQuick answers
The questions we get most
I forgot my password.
Use "Forgot your password?" on the login page. If the reset mail does not arrive within a few minutes, check the spam folder and then write to us.
A dashboard shows no data.
Usually the scheduled refresh failed or a filter is too narrow. Open the data source and check the last refresh; if it looks fine, write to us with the dashboard name.
A colleague cannot see a dashboard.
Check the sharing settings and their role. With row-level security they may also be filtered out of every row.
How do I export a report?
Every dashboard can be exported as PDF or Excel, and scheduled as an email at a fixed time.
Support is included in every plan
Email and phone, Mon to Fri 9 to 17 CET, in English and German.